Introduction
In this article, we describe shipping edge case scenarios.
Getting started
- What your customer pays for shipping at checkout;
- If you will provide labels to your vendors;
- What you invoice your vendors for shipping costs.
Flat rates at customer checkout while providing vendor labels
Consult if your Shopify account allows this feature.
These fees can be either agreed upon with the vendor or defined by you.
Label generation
- Enable “Provide Shipping labels”;
- Configure a Vendor Shipping Rate of the “Live Carrier Rates” type or "Shipping Zones" and assign your vendor to it;
Checkout rates
- If you’re using Onport as a third-party rate provider in Shopify, enable “Charge my customer a different rate at checkout” and choose the relevant flat rate for your customer in “Manage channel rates”;
- If you’re using checkout rates from your eCommerce channel, this step doesn’t require setup in Onport;
Invoicing
- If you want to charge your vendor for the shipping labels, you need to enable “Invoice shipping costs” in the Payment setup tab and choose "Reduce payout by shipping total" under "How should the shipping amount be applied."
- If you’re not looking to pay or be paid for labels under these circumstances, you can simply leave “ Invoice shipping costs” unchecked.
In the Shipping tab, make sure to enable “USE SAME SHIPPING RATE PAID BY CUSTOMER” or "USE VENDOR SHIPPING RATES” depending on whether you have checkout rates set up in Onport or in your eCommerce platform;
Use labels generated outside Onport
Label generation
If you’re generating the labels and providing them to the vendor, outside of Onport, it is possible to:
- Upload them inside the Purchase Order to make them available in the vendor’s Dropship Portal:
- Update the tracking details in the Dropship Purchases section by clicking “Purchase label” and selecting the “Tracking” tab:
If using a fully automated order integration method, in order to add the shipping label for the vendor to use, the order could not process and route to the dropship provider automatically. The order would need to be paused, allowing the Marketplace to manually add the shipping label. Once added, Marketplace could finalize the order in Onport to trigger the routing to the vendors respectively, with the shipping labels.
If your vendors are generating the labels on their end instead, it is possible for them to:
- Upload the tracking details including the label file in the vendor portal by clicking “I have tracking details.”
Checkout rates
Follow the options provided in FLAT RATES AT CHECKOUT WHILE PROVIDING LABELS.
Invoicing
Follow the options provided in FLAT RATES AT CHECKOUT WHILE PROVIDING LABELS.
Vendor is fully responsible for shipping
When you have agreed that the vendor is fully responsible for shipping, meaning, as Marketplace you will not be providing labels or adding any shipping to the invoicing between parts, Onport is able to support this setup.
Label generation
Given you will not be responsible for generating or providing labels to vendors, in the Shipping tab, enable “USE SAME SHIPPING RATE PAID BY CUSTOMER”.
Note* Using vendor shipping rate also works but would require associating a rate to the vendor. The option "Use same shipping rate paid by customer" will allow the vendor, if they use the Vendor portal, to view the shipping method prefers to use, in case you give the customer an option at checkout - for example Standard or Express.
Checkout rates
Follow the options provided in FLAT RATES AT CHECKOUT WHILE PROVIDING LABELS.
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