Introduction

This articles serves to show how you can refund your vendor for a shipping label that has been previously charged.  
❗️If you refunded the label in your shipping integration (Shippo, Shippypro, Shipstation, or Postmen) then you do not need to refund in Onport.

Step-by-Step

1. Navigate to Sales > Track
2. Click on down arrow next to order
3. Select Label Transactions
4. Select Refund next to the incorrect shipping label. (Careful not to refund your new label)