How to manage tracking updates from vendors not importing

  • Updated


In this article, we describe how to deal with tracking updates not importing from vendors.

Getting started

There are some known restrictions that may limit Onport being able to import tracking details from vendors. 

Late shipments

Onport stops checking for tracking details after 30 days. Orders older than this will need to be manually triggered. You can do this from the main purchases list:


Deleted items

Items that have been deleted in your store or the vendor's store since the order, cannot be updated and will need to be manually marked as shipped. 

❗️If you're looking for information on importing tracking in Woocommerce, please review this article.

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