Vendor platform migration

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If your vendor has migrated from one e-commerce platform to another, you'll lose the connection with their store and their catalog, which will prevent you from syncing stock and prices or sending orders to their store.

In this article, we'll explain the recommended flow for this transition to work smoothly.


This process works for most of the integrations we support. Nevertheless, we still recommend reaching out to our Support team so we can ensure there are no exceptions with the platforms in question.

❗️It is not recommended to swap out the credentials in the current feed, you should create a new one instead.

Note: If the items in your store share the same SKU as the ones in the new inventory feed, the items should connect automatically without the need to delete and republish the same items.

In case SKUs don't match, manually connecting or using a CSV file for manual batch mapping by using the "map unconnected" feature will be sufficient without the need to republish the items:

Recommended process

1. Disable the original inventory feed:


2. Go to Contacts > Dropship Providers > (choose vendor) > Products tab > create a new inventory feed of type Shopify:


πŸ‘‰ If needed, share this article with your vendors so they know how to enable the permissions needed and how to generate the credentials you will need.

3. [Optional] If you want to start sending orders directly to the vendor's store, go to the dropship provider's Orders tab, switch to the desired platform (Shopify, for example) and add the same credentials previously added in the Products tab: 


4. Go back to the new feed and enable "Automatically connect by SKU" in the Publishing tab:

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5. Go to Integrations > (your store) and enable the setting "Automatically connect to inventory feed variants":

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6. Go back to the new feed and fetch it:

πŸ”Ž If you want to find out more about how to connect items, please read this article's section.

πŸ”Ž If your vendors changed the SKUs in their store and you're looking for information on how to migrate those vendor SKUs, please see this article.

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