Introduction

In this article, we describe how WooCommerce vendors view an Onport order on their platform.

Getting started

If your vendors use WooCommerce as their platform, they will receive and fulfill orders directly from their WooCommerce site. This means that there is no need for them to access external portals for you to communicate these orders to them. Whatever orders come to Onport, will also come to their site.

As you are familiar with how orders look in your Onport portal, you may wonder how it looks from the vendor's side. This article will show you how the vendors view orders from their WooCommerce accounts.

What does the order dashboard look like?

In WooCommerce, the vendors will have an Orders tab that they can click into on the left-hand side panel. When clicking on this, they will be able to view their orders dashboard.

The orders will also display your store’s name, ensuring that your vendor knows the orders are coming from you.

The orders dashboard also has a search function, so that vendors can easily search orders by your store’s name.

What information does each order contain?

When clicking on an order, the vendor can view all the relevant information. Each order has its order source, which shows the billing information (in this case, your store).

Each order is also marked by its order status.

If an order needs to be refunded in case of a return or cancelation, it can be done by clicking Refund under the order summary.

Packing slips and shipping labels

Currently, packing slips and shipping labels can be passed to vendors through the order notes. If you include the slips in the notes, your WooCommerce vendors will be able to view and download them directly from the order notes section.