How to set up shipping notifications

  • Updated


In this article, we show how to manage shipping notifications.

Getting started

There are two types of notifications you can receive as an admin in Onport, invoicing and shipping. You can toggle which admin accounts receive these notifications from the Users section in the setup area. Just click on the admin's email address to make the change.


Notification events

  • __ Finalize error__ - This is sent whenever an item is set to be drop-shipped, but no matching vendor can be found.
  • Sending error - This is sent whenever there is an error sending a dropship purchase to a vendor. For example, you may not have set an email address or there may be an issue connecting to the vendor's store.
  • Returns notification - This is sent whenever a return is raised for a dropship purchase.
  • Invoicing error - This is sent whenever an invoice is raised, but either a) no cost prices were set up for one or more of the items or b) no commission rate was set up for the vendor. These notifications can be disabled if needed for each dropship provider. For example, you may invoice outside of Onport for one or more vendors and want to turn this notification off for only those vendors:


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