Introduction

One of the main functionalities of Onport is the ability to sync your vendors’ inventory quantities with your marketplace. That is, whenever items are sold on the vendor’s website, the available quantity of those items is also updated on the marketplace, and vice versa.

How does Onport track inventory?

Within the inventory feeds section in Onport, you are able to view how much stock is available for any given item. If an item goes out of stock on the vendor’s website, Onport sets the quantity to 0, and it will show as unavailable on your marketplace.

Meaning of "inventory not tracked"

On some SKUs, you may see that instead of showing how much available stock there is, it shows an infinity symbol, and says the “inventory is not tracked”. This does not mean that there is no available stock, but instead means that the vendor does not track their inventory.
This is typically because they have an infinite amount of it, or they have the items sold on demand. Also, items with no physical stock, such as online gift cards, typically have this symbol. When you see that the inventory is not tracked, you can just assume there is always available stock.

Onport always reflects the vendor’s inventory policy, so if you notice anything looking incorrect, it is best to raise it with the vendor.

🔎 If you want to learn more about the vendor's inventory policy and how to override it, please check this article.