Introduction

In this article, we describe how BigCommerce vendors view an Onport order on their platform.

Getting started

If your vendors use BigCommerce as their platform, they will receive and fulfill orders directly from their BigCommerce site. This means that there is no need for them to access external portals for you to communicate these orders to them. Whatever orders come to Onport, will also come to their site. As you are familiar with how orders look in your Onport portal, you may wonder how it looks from the vendor's side. This article will show you how the vendors view orders from their BigCommerce accounts.

What does the order dashboard look like?

In BigCommerce, the vendors will have an Orders tab that they can click into on the left-hand side panel. When clicking on this, they will be able to view their orders dashboard.

These orders can be filtered easily by the status of the order from the top panel.

The vendor can also create custom filtering, and add your store as one of the filter options. This way they can easily track the orders coming in from you.

What information does each order contain?

When clicking on an order, the vendor can view all the relevant information. Each order has its order source, which shows where it came from (in this case, your store).

Each order is also marked by its order status.

If an order needs to be refunded in case of a return or cancelation, it can be done from the Action tab, by clicking Refund.

Creating packing slips

Currently, it is not possible for Onport to pass packing slips to vendors using BigCommerce. Therefore, they can print their own packing slips, by selecting Print Packing Slip under the Action tab.