Introduction

This article is intended for vendors working with Onport's marketplace customers.

It aims to explain what the vendor needs to do in the vendor portal in the event of a return.

Vendor Portal return process

1. The return is raised and visible in the Vendor Portal > "Returns":

You'll have to wait for the marketplace to approve it on their end.

2. Once approved, you can either generate a shipping label if the marketplace is providing one to you:

Or, you can add your own tracking details and mark it as shipped:

3. Mark the return as received once the item is in your possession: 

4. The return process is now complete.

Note: An automatic or manual adjustment can be made by the marketplace to your balance tab which will adjust the next vendor payout amount. 

If you need further information about the Vendor Portal, please click here.